Privacy Policy
Your privacy matters to us at Glade Friendly Unity
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Glade Friendly Unity respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and apply suitable technical and administrative safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal data within our organization.
Secure Storage
Your personal information is kept in secure systems with controlled access and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only staff members who require the data to deliver services are granted access to customer information.
Although we employ robust security measures, no online transmission method is 100% secure. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable legislation, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable period as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations depend on the data type and its intended purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service engagement
- Payment records: around seven years for tax and accounting needs
- Website analytics data: roughly two years and two months
- Marketing preferences: until you opt out or about two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser options. However, turning off specific cookies may impact how the site works. For more information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only Glade Friendly Unity and our site. We are not liable for the privacy practices of other websites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date shown at the top of this policy.
We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Glade Friendly Unity Privacy Team
Rose Court, Soho, London
London, United Kingdom W1D 3QZ
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.